Free Uk Mainland Delivery On All Orders
SHIPPING POLICY
At Lusso Living, we believe that luxury isn’t just about the product—it’s about the experience. From the moment you place your order to the moment your handcrafted bed is installed in your home, we ensure that every step is seamless, effortless, and wrapped in the same meticulous attention to detail that defines our craftsmanship.
Where We Deliver
At Lusso Living, we believe that true luxury should be accessible, no matter where you are. That’s why we offer nationwide delivery across the UK Mainland and Ireland, ensuring that your bedroom can be transformed with a Lusso Living bed.
We take pride in delivering an exceptional experience from start to finish, which is why delivery to all UK Mainland addresses is completely free of charge. Whether you’re in London, Manchester, Birmingham, or tucked away in the coastal towns of the UK, your Lusso Living bed will arrive with the same meticulous care and precision as if it were being hand-delivered to a grand estate.
Delivery Timeframes
At Lusso Living, we don’t rush perfection. Every bed is handcrafted with precision, ensuring the finest quality before it reaches you. While we work efficiently, we also take the time to ensure that every detail meets our exacting standards.
Standard Orders – Delivered within 7-10 working days from the date of purchase. This allows us to carry out final quality checks and coordinate with our trusted couriers for a smooth delivery experience.
Bespoke Orders – Fully customised pieces, including tailored headboard heights, take up to 2 weeks. This additional time ensures that your unique specifications are executed with absolute precision, resulting in a one-of-a-kind centrepiece for your space.
From the moment your order is placed, we keep you updated every step of the way, so you know exactly when to expect your Lusso Living masterpiece.
SHIPPING INFORMATION
Assembly
At Lusso Living, we believe that true luxury should never feel like hard work. Unlike other brands that charge extra for professional assembly, we offer a white-glove installation service as a complimentary feature.
- Our experienced team will not only deliver your bed but also fully assemble it in your chosen room, ensuring that everything is perfectly positioned.
- No hidden costs, no extra fees—just a seamless, stress-free experience from start to finish.
- Valued at £80, this premium service is included at no extra charge because we believe that every detail of your Lusso Living experience should be effortless.
If you prefer to assemble your bed yourself, simply let us know when placing your order, and we will provide all the necessary instructions.
missed deliveries
We understand that life can be unpredictable, and while we strive to accommodate your schedule, each Lusso Living bed is made to order, and our deliveries are carefully planned. To ensure a seamless process, we highly recommend selecting a delivery slot that works best for you and ensuring someone is available to receive your order.
In the event of a missed delivery, the following charges apply:
First Rebooking – A £30 rescheduling fee applies. This covers the costs associated with re-coordinating logistics, ensuring that your bed is safely redelivered.
Second Rebooking – A £50 rescheduling fee applies. As each delivery slot is reserved specifically for you, multiple rebookings require additional resources, which is why we kindly ask for your cooperation in selecting an appropriate time.
To avoid these charges, we recommend carefully reviewing the available delivery slots and making arrangements for someone to be present. If any unforeseen circumstances arise, please notify us as soon as possible, and we will do our best to assist you.
WHAT IF SOMETHING ISN'T RIGHT?
At Lusso Living, our commitment to quality is uncompromising. Every bed undergoes rigorous quality control checks before leaving our workshop. However, in the rare event that your order arrives with any issues, we are here to assist you swiftly and efficiently.
Reporting a Concern – If you notice any damage upon delivery, please contact us within 24 hours using one of the following methods:
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Email – Send us a message with details and photos, and our team will work swiftly to resolve the issue.
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Phone – Speak directly with our customer support team for immediate assistance and personalised solutions.
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Online Contact Form – Submit a quick report via our website, and we will get back to you promptly.
We prioritise your satisfaction and will work diligently to ensure that any concerns are addressed with the same level of care and precision that define our brand.